Reference

How winstard Handles Your Personal Information

Your account data — including your registered details, wallet transactions via DANA, OVO, or GoPay, and session activity — is handled with clear purpose and kept only as long as necessary.

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyCookie & Session ControlsYour Right to Access or Delete

Explore the Lobby Read FAQ

What We Collect and Why It Stays With Us

winstard Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on winstard, we collect the information you provide during registration — your name, email address, and contact details — alongside transactional records tied to your chosen payment method, whether that is DANA, OVO, or GoPay. Device identifiers and session logs are

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captured automatically to keep your account secure and to detect unusual access patterns. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited strictly to what those processors need to complete your transaction. Players
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in Palembang and across Indonesia access our lobby under the same data terms; availability depends on local law and eligible regions. Retention periods vary by data type: account credentials are held while your account remains active, transaction records are kept as required by applicable financial regulations,
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and session logs are cleared on a rolling basis. You may request a full copy of your stored data or ask for deletion by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We use SSL encryption across all account pages and payment flows, so data moving between your device and our servers stays protected in transit. Cookies on winstard are used for session management and to remember your lobby preferences — not for cross-site advertising. You can adjust cookie permissions through your browser settings at any time. Account access is protected by a one-time password sent to your registered contact each time you log in from a new device, adding a second layer of verification beyond your password.

SSL Encryption

All data transmitted between your device and winstard — including DANA, OVO, and GoPay payment flows — is encrypted end-to-end using SSL protocols.

Cookie Controls

Session cookies keep you logged in and save your lobby view. You can clear or block cookies through your browser settings without losing your account access.

OTP Account Access

Every new-device login triggers an OTP sent to your registered number or email. Confirm the code to proceed — no code, no entry, even with the correct password.

Data Retention Policy

We hold your data only as long as your account is active or as required by applicable financial rules. Request deletion any time via live chat or email support.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, correct inaccurate details, or request deletion of your account information, our support team handles privacy requests directly. Reach us through live chat inside your account dashboard, by email at the address shown in your account settings, or via our 24-hour support line. We aim to respond to all data requests within a reasonable timeframe and will confirm receipt as soon as your message arrives.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Our support team is available around the clock to handle data access or deletion requests.

Email Support

Send your privacy request to the email address listed in your account settings. Include your registered account details so we can verify your identity quickly.

Account Settings

Some data corrections — like updating your contact number or email — can be made directly inside your account profile without contacting support.

Common Questions About Your Privacy on winstard

These are the questions we hear most often about how your data is stored, who can see it, and what rights you have as an account holder on winstard.

We collect your name, email, contact number, and the payment method details you use — DANA, OVO, or GoPay. Device identifiers and session logs are also recorded automatically for account security.

We share only what payment processors like DANA, OVO, and GoPay need to complete your transaction. We do not sell your personal data to advertisers or unrelated third parties.

Account credentials are retained while your account is active. Transaction records are kept as required by applicable financial regulations. Session logs are cleared on a rolling schedule.

Yes. Contact our support team via live chat or the email address in your account settings. We will verify your identity and send your data summary within a reasonable timeframe.

Send a deletion request through live chat or email support. Once your identity is verified, we will process the request and confirm when your data has been removed from active systems.

No. Cookies on winstard are used only for session management and lobby preferences. You can adjust or clear them through your browser settings without affecting your account access.

How winstard Handles Your Personal Information

Data Handling, Cookies, and Account Security

SSL Encryption

Cookie Controls

OTP Account Access

Data Retention Policy

How to Reach Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy on winstard

01 What personal data does winstard collect when I open an account?

02 Does winstard share my data with third parties?

03 How long does winstard keep my account data?

04 Can I request a copy of all the data winstard holds about me?

05 How do I ask winstard to delete my account and personal data?

06 Are cookies on winstard used for advertising?

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